A small local restaurant must develop a nurture value system that articulates the first principles that it lives by. The Fish House & Grill will conduct itself in a manner which will reflect its core values every day and in everything does. The most important thing management can do each day is communicate its values to others, especially new employees.
VALUES INCLUDE BEING PASSIONATE ABOUT:
OUR DEVOTION TO OUR CUSTOMERS
All our efforts must be focused on the customer, their experience and their perception of who we are. We understand that everything we do must enhance the value of the products, services and experience we provide to our customers. The only individual qualified to judge whether we meet this standard is the customer.
PRODUCING THE BEST TASTING PRODUCTS AVAILABLE LOCALLY
We will be un-surpassed in product quality in our core food group; Fish, Shrimp, Wings, Gyros, Burgers and Fresh Fries. This superiority will be achieved through the use of the best available raw materials. We will emphasize fresh foods produced with care, consistency and uniqueness.
EMPOWERING AND DEVELOPING OUR STAFF
There is no more precious commodity than the relationship of trust and confidence a business has with its employees. Employees must be treated with respect and dignity. We must help them enhance their self-esteem through their work.
TAKING EXTRAORDINARY MEASURES TO EXCEED CUSTOMER DEMANDS
Our people directly affect the quality of the products or services our customers receive. They will ultimately determine the success of our business. We will instill in our employees the obligation and authority to take extraordinary measures to exceed customer demands and enhance their experience with us. We will set high expectations of our employees and provide them with tools to meet these expectations. They will be involved in striving for our common goals and will be kept informed about the company's performance.